i-net HelpDesk - mobile access to your ticketing system 2.1.20
Device: iOS Universal
Category: Business
Price: Free, Version: 2.1 -> 2.1.20 (iTunes)
Description:The i-net HelpDesk is the service management solution for SMEs. Suitable for internal support, an ITIL service desk or ticketing system for the external customer support.This app is specifically designed for supporters during mobile use. They can thus be directly at the customer site and view and edit orders.・Attention・ In order to use the full potential of the app, you'll need the i-net HelpDesk server which can be obtained from our website.・・・ Functions of the mobile i-net HelpDesk ・・・・Register as Supporter or Dispatcher・Access to jobs according to configured rights・Display details of the orders, including the processing steps・Answering jobs by email・Processing of orders (eg editing, finishing, re-submit, setting appointments ...)・Variably view orders・Search for orders (open and completed)・Display of formatted text in the processing steps・Support for the i-net HelpDesk Servers settings for supporter signatures・Create new Requests・Add attachments to a request or an order・Sign editing steps・Escalate orders・Preview of Requests・・・ Prequisites ・・・To use the mobile i-net HelpDesk you need a wireless- or internet-connection (eg via VPN) to reach your i-net HelpDesk server.・・・ Check out the i-net HelpDesk ・・・You can try the mobile i-net HelpDesk simple and free. We offer you a demo instance on the internet that can be selected in the app at startup.If you want to test the i-net HelpDesk server internally, and with your data, you can download the software for free from our website www.inetsoftware.de/de/helpdesk. This program is limited to 60 days and has no restrictions during this period.・・・ Support ・・・We are always available for questions, suggestions and any problems you may encounter! You can reach us by email directly from the settings of the app.During the 60-day trial period of the i-net HelpDesk you will also receive free telephone support.
What's New
・・The new features require at least version 7.5 on the server・・ ・Corrects problems with RPC-URL redirects.・Correction of the signature and optimal scaling for reports・Restored opening of Rea-steps・Disable Current resource when escalating・Improved handling of errors when sending attachments. Delete attachments from other programs when no longer needed・Display of Inquiries・Dispatch inquiry・Create new Requests ・Add attachments to a request or an inquiry・Sign editing steps ・Escalate orders ・Preview of Requests
i-net HelpDesk - mobile access to your ticketing system